General FAQ
What type of paper does PrintKEG™ offer?
PrintKEG offers a variety of papers that best fit each product. Learn more about our papers.
How do you pack the prints?
We are very careful when packing our prints for shipping. Our printing prices may be cheap, but they are high quality so we protect them. We use sturdy boxes, cardboard, shrink wrapping, bubble wrap, and packing peanuts to ensure your prints are delivered crisp and unbent. Prints 13″ X 19″ and under are not rolled.
Does PrintKEG™ offer samples?
We do offer samples because the prices on our cheap prints may be hard to believe. We understand you might want to see the color quality and feel the paper before committing. Click here to request a sample.
You can also see real examples on our samples page, at flickr or on YouTube.
How do I get an invoice?
We offer a printable invoice of each of your orders in the PrintKEG client control panel. Simply log in to your account and click on the “Pending Orders” or “Past Orders” tab and click on the appropriate print button.
We do not send invoices inside of your shipment.
Why can’t I see a proof before placing my order?
We pride ourselves in our proofing system and provide a real human being to review your artwork for quality assurance. We feel this is way better than any automated proofing system. Humans (not robots) can accurately advise customers and help them through any art issues. Also, consider choosing “Just Make My Graphic Work” for $9 to ensure your artwork is set up for optimal production standards.
And don’t worry: You also always have the comfort of knowing you maintain the option of canceling an order for a full refund if you are not satisfied with the proofing process.
Will I receive an order confirmation?
An order confirmation is emailed once your order has been placed. If you have not received your confirmation within an hour of placing your order, try logging into our Client Control Panel where you can view and print all current and past orders.
Shipping information will be emailed to your PrintKEG account email address once the order leaves the manufacturing facility.
How do I contact Customer Service?
You can reach our Customer Service Department via email at contact@printkeg.com or by leaving a message at 1.800.676.0856. It is generally faster to email us.
How do I check order status or tracking?
Simply log into your account and track your order using your dashboard. Learn how.
