Shipping FAQ
Do you charge for shipping?
Yes, we charge for shipping. You’re able to configure shipping costs once you enter a zip code at check out.
What shipping options do you offer?
PrintKEG offers UPS Ground, UPS 3rd Day Select, UPS 2nd Day Air and UPS Next Day Air. We also offer blind shipping services for $4.
You can learn more about ship dates and transit times or visit our shipping FAQ.
Should I use my business name or my personal name?
When shipping to a business, you SHOULD list the company name in the “Full Name” field in the shipping information area of your order. UPS handles business and residential shipments so listing a personal name for delivery at a business could cause unnecessary delays.
Why can’t I ship to a P.O. Box?
Currently, UPS does not ship to P.O. Boxes and we use UPS as our only source of shipping. Please provide your physical address only.
Where does PrintKEG ship?
PrintKEG currently ships to locations within the Continental United States, Alaska, Hawaii, Puerto Rico, and Canada.
What shipping methods does PrintKEG offer?
PrintKEG utilizes the UPS Ground, UPS 3rd Day Select, UPS 2nd Day Air and UPS Next Day Air shipping methods to ensure packages arrive on time. Learn more about the UPS shipping methods used by PrintKEG. For instance, if you choose “3 Day” on our cart page, we select the method which ensures that the delivery does not exceed 3 Days (not including turnaround time).
How do I find my tracking number and track my shipment?
Track your prints as soon as you complete an order. You are informed every step of the way including shipping.
Once your job status changes to “Shipped” your UPS tracking number will be available on the “Past Orders” page of the client control panel.
You will also receive an email that includes your tracking and a direct link to your shipment via www.ups.com.
Can I use my own shipping account?
Yes - if you have a UPS account number. When choosing a shipping method, you will be able to select an option under “Use my UPS account” Later in the order, you will provide your UPS number and billing zip code.
Do you offer international shipping?
At this moment PrintKEG only offers shipping within the United States, Puerto Rico, and Canada.
Do you offer Saturday Delivery?
Yes. PrintKEG offers a Saturday option, but please remember that Saturday delivery is only available with UPS Next Day Air and 2nd Day Air shipping methods. An additional UPS fee is applied to Saturday Delivery shipments (UPS’s fee).
Can I ship my order to multiple locations?
Each order has its own shipping method. If you need to split the order up more than what our website allows, please call customer support. We are adding multiple shipping options down the road.
Can I upgrade my shipping method once I place my order?
Yes, please call us or post a note on your order to request the upgrade. Additional UPS fees must be approved before the upgrade can be processed. Please also notify us soon as possible if you require a shipping upgrade as some orders do ship early and UPS shipments cannot be upgraded in transit.
Can I upgrade my shipping address once I place my order?
Yes, please contact us by email or phone. Additional UPS fees may need to be approved before the change can be processed. Please also notify us soon as possible if you require a shipping address change as some orders do ship early.
We no longer reroute UPS shipments already in transit since that process on UPS’s side seems unreliable and costly. Once an order is shipped, that order cannot be changed in any way including the shipping address. We apologize for the inconvenience this may cause.
Will you ship my order if it finishes early?
At PrintKEG, we always do our best to complete orders in a timely fashion and will ship your order early if possible. For speedier turnaround, consider choosing smaller quantities or rush turnaround (if available).
Will I be notified when my order ships?
You will receive an automated email as soon as your Order Status changes to “Shipped” along with a tracking number.
What is drop shipping?
Learn more about drop shipping.
What is blind shipping and why do you offer it?
Learn more about drop shipping.
Your shipping fees seem high…why?
UPDATE: As of 12/01/2012, we lowered our “Ground” shipping costs by a whopping 50%.
Actually, we are finding our shipping fees pretty reasonable. Take a look at this article comparing our shipping fees to our competitors.
