Return / Refund Policies
As part of our Printkeg Promise, we offer a 100% guarantee on all of our printing products as long as you added a digital proof for each art file to your order. Please use the following policies to determine how we handle specific circumstances.
1. Quality of prints
If you are not satisfied with the quality of your prints, we will reprint and reship your order at no cost to you. If you are still unsatisfied, we will refund your money. It’s that simple. There is only one catch: you must order a digital proof for each print to your order. We will ask that you send in a picture of the prints to firstname.lastname@example.org.
2. Damaged shipment
If your prints were damaged due to shipping, we will resend the prints to you immediately. We only ask that you email email@example.com a picture of the damaged package. This is required by UPS and USPS at the time we file a claim with them.
We also ask that you inform us of damages within 5 business days of receiving your prints. Please inspect your packages as soon as you can.
3. Delayed / Late orders
Sometimes, we run into unforeseen delays that may be very inconvenient for you. We try to help customers working with deadlines, but we do not issue refunds for items received or shipped past the estimated ship dates or project deadlines. If your order is delayed, you will be notified by email and have the option to cancel before printing/shipping occurs.
If your project requires a deadline, please be sure to provide dates and related information in the instructions area of your order.
Customers who cancel before production takes place will be issued a full refund.
In cases of refunds or cancellations, it may take up to 10 business days for a credit to be issued. For billing related questions, please feel free to contact us via phone or email.
We do not accept returns since all merchandise and prints are customized.