Delays due to Weather January 01 2018

Winter Storm Grayson 1/3/18

On January 3rd, Beaufort, South Carolina received an unprecedented six inches of snow from Winter Storm Grayson. The last time we have seen snow like this was 1989. Only a few times in between has our area seen light snow that melted away within hours. The temperatures are expected to lower the next couple days.

The icy roads and snow do cause businesses to shut down, schools to close, bridges to close and creates an environment where people are not conditioned to drive. UPS and USPS were not running on January 3rd, and we are not clear when they will reopen. We asked our staff not to come to work January 3rd.

Right now, the plan is to be back up and running January 4th, but that will probably be a limited capacity. As we know more, we will continue to keep this page updated. 

Thanks for your patience. We understand your prints are important, and we will do the absolute best that we can to get orders shipping again. 

Update - January 4th

It is unlikely anything will print or ship today (January 4th). Most local businesses closed today and the carriers are not running in the area since the roads are icy. Our local government has asked residents to stay off the streets.

Update - January 5th

We are back to work at limited capacity. We are printing smaller projects and delayed orders first. We do not know yet it UPS or USPS will pick up today, but we are planning to drop packages off to our local hubs.

Update - January 8th

Our staff is working full time and all production machines are running. It might take a couple days for us and the carriers to get back on schedule.

 

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Hurricane Matthew 10/16/16

Hurricane Matthew

UPDATE 10/16  -------------

We are running at normal capacity again. A few orders may still be affected, but overall everything should be back to normal on Monday as described on the last update. We have been completing orders over the weekend in order to get back on track. Again, thanks for your patience through this. 

END UPDATE ---------

UPDATE 10/13 -------------

All services should be 100% up and running by Monday. Our electric provider has been working on our building most of the day today and has indicated services will be fully restored by the weekend. Most delayed orders should ship by Monday, October 17th. We appreciate your patience.

Turnaround for large posters, banners, stickers and postcards are back on track. 

Due to high call and email volumes, we have not been able to respond to every phone call, but we are doing the best we can. Everything should return to normal operations by the beginning of next week. 

END UPDATE ---------

UPDATE 10/12 -------------

We are back open at a limited capacity, 

Large posters, banners, canvas and stickers are now shipping and printing on schedule.

Orders 2500 and over are printing and shipping on time.

Smaller orders of flyers and postcards are still running behind, but we are trying to catch up. Expect further delays.

END UPDATE ---------

We are currently closed until Tuesday, October 11th. Our hometown, Beaufort, South Carolina, is currently under mandatory evacuation due to Hurricane Matthew. Shipments of prints should recommence Wednesday, Thursday and Friday. Matthew hit our area as a category 2 hurricane and caused widespread power outages and flooding. 

All orders that would typically ship October 5th through the 10th will not ship until at least the 12th. UPS and USPS facilities in our area are closed. It is likely that orders made over the weekend will ship earlier than Wednesday. As of the 13th, we will be completely caught up on all large posters orders.

We will do our absolute best to ship everything out this week, but that may not be possible due to workload. We will email customers with new ship dates if anything changes.

Emails and phone calls will not be answered until Wednesday October 12th. Feel free to leave messages, and our customer service team will do their best to address all issues in a timely manner. We are running behind on emails, but please feel free to call for emergencies. 843-379-1198.

Thanks for your understanding, and we apologize for any inconvenience this may cause. 

- Printkeg Staff