How COVID-19 Virus Affects Us March 15 2020
Like most areas, the COVID-19 virus has affected how we live and work. Our company is taking precautionary steps to minimize the impact of the virus within our community.
We are currently fully operational, but we maintain a pandemic style of our internal processes. These adjustments are helping us continue serving customers efficiently and safely:
- Customer service and art representatives are working remotely from home.
- Our production team is very small, so they remain working at the facility under a strictly sanitized environment. Team members are still practicing safe distancing.
- Our production facility is no longer open to the public, and 100% of our orders originate offsite from our website. Local customers can pick up orders from our front office in a "no contact" environment.
- Thankfully, all employees are fully vaccinated, and they are no longer required to wear masks.
So far, the localized shipping carriers, UPS and USPS, are still running fairly normal and without interruption.
We are still taking the pandemic seriously and will do our best to remain open until that makes our staff and community less safe. Thanks for your understanding, and we appreciate your orders as a small business. If anything changes, we will update this post..
Update regarding USPS
Due to the impacts of COVID-19, packages traveling via USPS Priority Mail and USPS First-Class Package Service may take an extra day to be delivered.
USPS continues to run a little slower than usual due to the political landscape. We witnessed this new reality for quite some time, hoping for improvement. Thankfully, it does seem more packages from USPS are punctual as promised. It is important to remember that USPS does not guarantee their transit times. They never did even before the pandemic. Holidays always impact delivery times.
Update regarding UPS
UPS is not guaranteeing transit times until further notice. If shipping takes longer than expected, the company will not issue a claim. Thankfully, the company now seems to be delivering packages on time for almost all services. Holidays and poor weather always impact delivery times.