Like most areas, the COVID-19 virus has affected how we live and work. Our company is taking precautionary steps to minimize the impact of the virus within our community.
Throughout the pandemic, we remained fully operational by changing our style of internal processes. These adjustments continue helping us serve customers efficiently and safely.
- Customer service and art representatives are working remotely from home. We believe this change has improved our workflow and employee happiness. We plan to keep this policy going for the foreseeable future.
- Our production team is very small, so they remain working at the facility under a sanitized environment. Team members are still practicing safe distancing.
- Our production facility is no longer open to the public, and 100% of our orders originate offsite from our website. Local customers can pick up orders from our front office in a "no contact" space.
- Thankfully, most production employees working at our facility are fully vaccinated. Unvaccinated workers are social distancing responsibly.
So far, the localized shipping carriers, UPS and USPS, are still running fairly normal and without interruption.
Thanks for your understanding, and we appreciate your orders as a small business. If anything changes, we will update this post.
Update regarding USPS
Due to the impacts of COVID-19, packages traveling via USPS Priority Mail and USPS First-Class Package Service may take an extra day to be delivered.
USPS continues to run a little slower than usual due to the political landscape. We witnessed this new reality for quite some time, hoping for improvement. Thankfully, it does seem more packages from USPS are punctual as promised. It is important to remember that USPS does not guarantee their transit times. They never did even before the pandemic. Holidays always impact delivery times.
Update regarding UPS
UPS is not guaranteeing transit times until further notice. If shipping takes longer than expected, the company will not issue a claim. Thankfully, the company now seems to be delivering packages on time for almost all services. Holidays and poor weather always impact delivery times.